Define roles before setting indicators
The store manager looks at restocking and malfunctions, the regional manager looks at online rate and sales per square meter, and the engineering department looks at the distribution of alerts. There are three sets of dashboards for three roles.
Eight core indicators
- Device online rate
- Average daily number of shipments
- Number of out-of-stock aisles
- Average fault recovery time
- Daily turnover per machine
- Restocking fulfillment rate
- Payment success rate
- Average order value
Alert noise reduction
Alerts with the same root cause are aggregated to avoid dozens of duplicate notifications being generated from a single network outage.
Refresh frequency
A 5-minute refresh interval is sufficient for the operations dashboard. Metrics with high real-time requirements should be placed in the alert channel, and there is no need to overcrowd the dashboard with all of them.
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